Franchise Network Overview
BrightBrand Franchise Co. · Q1 2026 · 58 Active Locations
3 Vendors Require Immediate Attention
CleanTech Solutions NPS dropped 14 pts in Austin (TX). ServicePro contract expires in 28 days. TechVend adoption gap: 31% of locations not yet activated.
58
Active Locations
↑ +4 vs last quarter
24
Active Vendors
→ No change
72
Avg. Sentiment Score
↓ −3 pts vs last quarter
7
At-Risk Accounts
↑ +2 vs last quarter
83%
Action Plan Completion
↑ +6% vs last quarter
$284K
Payout Pipeline (Q1)
↑ +$42K pending approval
Network Sentiment Trend
NPS · CSAT · CES — Last 6 months
Sentiment by Region
Average score across 5 regions
Top Vendor Performance
Composite sentiment score
| Vendor | Category | Score | Trend | Locs | Status |
|---|
Top Sentiment Drivers
Most impactful topics this quarter
🤖 VRM Intelligence Insights
🚨 Risk Alert
CleanTech Solutions sentiment dropped 14 points in Austin. Driver: "Response Time" mentioned 31×. Recommend: Service Recovery Playbook + emergency QBR.
📋 Contract Alert
ServicePro contract #SP-2024-047 expires in 28 days. No renewal initiated. Contact vendor now to prevent coverage gap.
✅ Opportunity
TechVend adoption at 69% — 18 locations not activated. Locations using TechVend average +9 NPS points higher. Schedule onboarding campaign.
Recent Activity
Action Plan Completed — BrightClean #142
Sentiment Alert — CleanTech Austin
QBR Generated — ServicePro Q4 2025
New Vendor Onboarded — QuickFix Pro
Contract Renewal Overdue — TechVend Inc.
Best Practice Rollout Published
Open Action Items Requiring Your Attention
Sorted by urgency
| Action Item | Vendor | Category | Due Date | Owner | Priority | |
|---|---|---|---|---|---|---|
| Launch Service Recovery Playbook | CleanTech Solutions | Action Plan | Mar 25 (2 days) | Sarah Chen | Critical | |
| Initiate ServicePro Contract Renewal | ServicePro | Contract | Apr 1 (9 days) | Legal Team | High | |
| TechVend Activation Campaign (18 locations) | TechVend Inc. | Vendor Chaser | Apr 15 | Ops Team | Medium | |
| Submit Q1 Rebate Claim — QuickFix Pro | QuickFix Pro | Payout | Mar 31 | Finance | Medium |