Vendor Intelligence Dashboard
CleanTech Solutions · Marcus Rivera, Account Manager · Q1 2026 Performance
At-Risk Status — Immediate Action Required
Your sentiment score in Austin TX dropped 14 points this quarter. Top driver: "Response Time" mentioned 31× in feedback. A Service Recovery Action Plan has been assigned.
54
Overall Sentiment Score
↓ −14 pts vs last quarter
3.6
Avg. CSAT Rating
↓ −0.8 vs last quarter
23
Active Locations
↑ +2 new this quarter
4
At-Risk Accounts
↑ +2 vs last quarter
2
Open Action Plans
1 overdue by 3 days
47
Feedback Items (Q1)
62% negative keywords
Sentiment Trend — Last 6 Months
NPS · CSAT · Response Score
Feedback Topic Analysis
Top positive and negative drivers
Account Health by Location
Top 8 accounts · Click to drill down
🤖 AI Recommendations for CleanTech
🚀 Priority Action
Call Austin TX #0142 this week. Set up a response-time improvement protocol. Assign a dedicated rep for this location. Track response time daily for 30 days.
📊 Pattern Insight
Feedback spikes negatively on Mondays — likely due to weekend service gaps. Consider adding Monday morning check-in calls to your SOP.
🏆 Best Practice
Vendors who proactively share monthly service reports see 28% higher sentiment scores. Start sending performance summaries to franchise contacts monthly.
Recent Feedback from Franchise Locations
Last 30 days · 47 responses